FAQ

How does it work?

  1. Shop online during our pre-ordering window.

  2. Pick up your order during the Marietta Market event on Saturday, June 27th, a scheduled pickup time or select a local delivery option (available soon!)

If you are unable to pick up your order during the market day or scheduled pickup time, please Contact us for alternate arrangements.  

Please note: the Marietta Lodge is private property and is not open for general shopping or visitation outside of set Market Days.

When and where do I pick up my order?

Current pre-orders can be picked up on Saturday, June 27th during our opening event between 11-2 at Marietta Lodge (2416 Dairyland Rd, Chapel Hill).  We will be posting upcoming pickup times on our website and Instagram.

Can I have my order delivered?

While we do not offer delivery and shipping at this time, we will offer local delivery in Chapel Hill/Durham NC in the near future.  Please stay tuned for delivery availability!

Do I need to place my order in advance or can I shop in person?

Marietta Market operates as a pre-order marketplace, but we also offer produce as well as multiple vendors and local businesses during market days!  Most products are made, baked, harvested, or prepared seasonally so there's always something new to try!

Is the Marietta Lodge open to the public during pickups?

No. The Marietta Lodge is private property and is not open for general shopping or visitation.

Please only visit the property during your scheduled pickup time or when attending an authorized event hosted at the lodge.

What happens if I miss pickup?

If you cannot make pickup, please contact us as soon as possible. We will do our best to accommodate alternate arrangements.

Can someone else pick up my order?

Yes. Please provide the name of the person picking up your order and ensure they have your order information when they arrive.

How will I know my order is ready?

You will receive an email with pickup instructions and any important updates before pickup day.

What types of products are available?

Products vary by season and vendor availability, but may include:

  • Fresh produce and eggs
  • Baked goods
  • Handmade soaps and body products
  • Crafts and artisan goods
  • Seasonal items and home goods

Are all products made locally?

Yes, our goal is to support local makers, growers, and small businesses. Vendor information is available on our Meet the Makers page so you can learn more about who creates the products you purchase.

How do I become a vendor?

We're always interested in meeting talented local makers and producers. Visit the Contact page and tell us about your business to learn more about vendor opportunities.

What is your refund policy?

Because many products are made-to-order or perishable, refund requests are handled on a case-by-case basis. If there is an issue with your order, please contact us as soon as possible after pickup.